Shipping Policy
Effective Date: [09/03/2024]
1. Shipping Policy
1.1 Order Placement
- Ordering Process: To place an order, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will need to provide accurate shipping and billing information and choose a payment method.
- Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this confirmation to ensure that all information is correct.
1.2 Order Processing
- Processing Time: Orders are typically processed within 5-7 business working days. During peak periods or holidays, processing times may be longer.
- Availability: All items are subject to availability. If an item is out of stock or unavailable, we will notify you and offer alternatives or a refund.
- Order Changes/Cancellations: Once an order is placed, changes or cancellations can only be made within [insert time frame, e.g., 1 hour]. Please contact our customer service team as soon as possible if you need to make any changes.
1.3 Shipping
- Shipping Options: We offer various shipping methods, which will be displayed at checkout. Shipping costs are calculated based on your location and the shipping method selected.
- Delivery Time: Estimated delivery times are provided during checkout. These times are not guaranteed and may vary based on your location and other factors.
- Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
2. Damaged or Defective Items
- Reporting Issues: If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receipt. Provide your order number and photos of the damaged or defective item.
- Resolution: We will arrange for a replacement or refund based on your preference and the nature of the issue. We will cover the return shipping costs for damaged or defective items.
3. Contact Us
If you have any questions or need assistance with orders or returns, please contact our customer service team at:
Jugani
Email: support@jugani.com
Phone: [9304257940]
Address: [Chakal nirmali railway station ward no 07 supaul bihar
